A client service agreement should do more than protect your business when something goes wrong. A well-designed agreement can set expectations, establish boundaries, help you get paid, and create a stronger working relationship with your clients from the beginning.

We will cover key provisions including scope of work, payment terms, deposits, cancellations, changes in scope, client responsibilities, intellectual property, and resolving disagreements, along with common contract mistakes and practical ways to make your agreements clearer and more useful.

Presented by Michael Jonas, JD, MBA, Owner and Attorney of Narwhal Law and Business Strategy, this session draws on his experience advising small businesses and nonprofits on contracts, risk management, and building sustainable client relationships.

Hosted by Seattle Public Library

Browse all events by SPL: https://www.spl.org/programs-and-services/business-and-nonprofit/business-calendar